Shipping Information

In-Stock Items

Most orders for in-stock items begin the order process as soon as the online purchase is completed within the cutoff time. Your in-stock item will be shipped once the item is located, your payment is approved and the receiving address is verified. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Backordered or Advanced Sale Item

Backordered or advanced sale items are items that are not yet in stock, but available for advanced purchase on our site. A backordered item is shipped directly to you once it is in stock. You will be notified of the status of your backordered item via email. Expected shipment time (for example, "advanced sale: buy now for shipping in 4-6 weeks") is indicated on the product detail page. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

Shipping and Handling

Please refer to the following shipping options below. Each shipping option has its own restrictions and charges that will be applied to your order. Generally, you will have the option of upgrading your shipping method for faster delivery (such as two day or three day service). If you choose to upgrade your shipping method to express or 2-day shipping, your order must be received and clear credit authorization by 11:00am Eastern time or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

The Cutoff time for Express and Overnight Deliveries is 11:00 AM EST. Express orders entered by 11:00 AM will ship the same day. Ground orders will normally ship within 24hrs. Exceptions to this would be a holiday weekend and during the Christmas season.

Shipping Restrictions

1. Orders shipping to an APO or FPO military address may only be shipped via the U.S. Postal Service and cannot be expedited. Please note these orders may take up to 21 days for delivery.
2. All expedited orders require street address.
3. Please note, international orders are subject to duties, customs, and value added taxes.  if you are shipping your order outside of the Continental United States, as a condition of sale, you acknowledge and agree that title to your order transfers to you after exportation from the united states and immediately prior to importation of such order at the border of the ship to location and assume all risk and responsibility for the import clearance, duties, and delivery to final destination.  These charges must be paid upon receipt of your order. Be sure to verify the additional cost you may incure with the authorities of the country the order is being shipped to.
4. We have chosen not to ship to some countries for a variety of reasons (our carriers do not deliver there, we have products that cannot be easily shipped to these countries or we have had a high rate of fraudulent orders coming from these countries). We appreciate your interest in Dr. Roller.co, and we would like to apologize for any inconvenience this may cause.

      These countries are: Albania, Algeria, Haiti, Iran, Iraq, North Korea, Libya, Nigeria, Oman, Somalia, Sudan, Yemen